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Refund Policy

1. Eligibility for Returns or Refunds

A. Custom or Personalized Items

Because our products are often custom-made or personalized all custom items are non-refundable and non-returnable, except in cases of:

  • Damage during shipping

  • Incorrect item received

  • Manufacturing defect

B. Non-Custom Items

Non-custom items may be eligible for a return or exchange if:

  • Requested within 14 days of delivery

  • The item is unused, in its original condition, and in original packaging

  • Proof of purchase is provided

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 72 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the damage or defect

We will replace the item or issue a refund at no additional cost.

3. Incorrect or Missing Items

If you received the wrong item or something is missing, contact us within 72 hours.
We will correct the issue promptly.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs for eligible returns.

  • If the return is due to our error (wrong item, defect), we will cover return shipping.

5. Refund Processing

Once we receive and inspect the returned item (when applicable):

  • Approved refunds will be issued to the original payment method.

  • Refunds may take 3–10 business days to appear, depending on your bank.

6. Exchanges

Exchanges are allowed for eligible items if inventory is available.
If not, a refund may be issued instead.

7. Non-Returnable Items

We do not accept returns on:

  • Custom or personalized items

  • Sale or clearance items

  • Digital products

  • Gift cards

8. Contact Us

For issues or refund requests, contact:

Klamath Customs Designs

Email: Klamathcustomsdesigns@gmail.com

Phone: (458) 254-6029

Address: 28000 OR-140, Klamath Falls, OR 97601​

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